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Experience with Polo

By nitin on 06 November 2010

I had booked my VW Polo on 22/7/10 by paying Rs. 50k @ VW Navi Mumbai in my wife's name, they informed me that approx delivery date will be 8 to 12 weeks from booking.
On 12/8/10 .I decided to opt for vento (as seen launching on TV & internet)& paid additional Rs. 25k. They informed me to wait for 3-4 weeks. I was expecting vento before Dassera now they are talking about 15th Nov. Mean time I have discussed several time with dealer as well as VW representative but they were least bothered about customer's interest.
on 30/10/10 when it was confirmed that I will not get the car before Diwali I decided to cancel my booking & asked to refund my advance with penal interest. Till date neither have I received any reply from VW dealer nor a cheque of Rs. 75k + penal interest.
I have decided to move this matter to consumer court for my mental harassment as I had promised my wife a new car before Diwali. I have seen so many customers like me were struggling with VW dealer after paying their hard earned money. Does this German company think that they can fool the Indian customers.
Moral: This company don't have any business ethics & there is no costumer care. so be careful.

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