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Warranty dishonoured, poor quality

By Bijoy Das on 08 July 2015

Car's Age: 3-5 years


Overall Rating 1
Exterior 3
Interior 4
Ride Quality 5
Maintenance 4500/ month
Mileage (city) 11 KMPL
Mileage (highway) 13 KMPL

Detailed Tata Manza Review

What's Good?

Safety, comfort, space, price.

What can improve?

Warranty, quality of components, integration of accessories, mileage.

Exteriors (3/5)


Interiors (4/5)


Ride Quality (5/5)


Overall Comments

Just average, old school, but definitely sturdy.

Initially nice, but longevity and integration is an issue.

Very comfortable.

Buy Tata's Manza if you feel warranty is not important and quality/longevity of parts & accessories is also a minor matter. I bought this car in Aug 2010 and also took an extended warranty (2+2 years). Before the third year the lever to adjust the headlight elevation broke down. Soon after I had serviced the car from one Bedi Motors, Race Course Road, Delhi, after checking out from Tata Motors customer service helpline that it was an authorised service centre. It turned out that Bedi Motors was no more one and happily duped me, while Tata Motors too didn't have the updated list with the customer service and misguided me. Not only that, the stupid service technician at Bedi Motors damaged some of the battery leads. When I had to get these repaired at Concorde Motors, Mathura Road, Delhi, they repeatedly refused to change the lever under warranty on the ground that I've nullified the warranty by getting the car serviced at a "non authorised" centre (Bedi). That was my first shock from Tata. Six months ago when I got it serviced at Concorde, Patparganj, Delhi, when the car was just 4 years old, the service engineer informed that the radiator fan is breaking down causing extra noise, vibration. Two months back, the stereo (Blaupunkt) stopped working which made my 10 year son ask me: Papa, why Tata? Though a dragging glass pane is normal, but a burning odour inside the cabin isn't! Yesterday I deposited the car again with Concorde, Patparganj. Later I was informed that the least that would be billed would be Rs. 15000/- along with a failing clutch (Rs. 8000/-). Today I was again informed that they would take at least 3 days for all the repairs, and another Rs. 8000/- would be added for the radiator fan assembly. And the headlight lever, stereo aren't included yet! And btw, I'm known in my circles as a good driver who has taken good care of all his cars. So for me, this is the first and last Tata. But sadly, the Indian market is too large, the advertising-automobile lobby too strong, and customer protection too weak to prevent more people becoming as unfortunate as me. Would like your suggestions...

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