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Complaint against Nissan Dealer M/s Siheshwar Motors, Sohna Road, Gurgaon

By YOGESH BAHL on 10 September 2012

This is to inform you that after considering many vehicles I finally decided to purchase Nissan Sunny-XL Petrol Model and I almost purchased the same on 27th August, 2012, but on that day I enquired from your another dealer M/s Sidheshwar Motors Private Limited, Ground Floor, Universal Trade Tower, Sohna Road, Gurgaon-122001, Haryana and at the initial discussions their sales person stated that they does not have Bronze Grey colour in their stock. When I told him that I am going to buy the same from some other dealer then after some time this person called me stating that they are having Bronze Grey colour in their stock and also offered me a better discount and accordingly I transferred an amount of Rs.5.00 lakh to their account on 27th August, 2012 and told him that remaining amount I will give them by cash at the time of delivery on the same day in the evening. I was shocked to receive a call from this dealership at about 03:30 PM stating that during pre-delivery inspection they have found vehicle damaged and they will not be in a position to deliver me the vehicle and I can choose some other colour available in their stock. The dealer also stated that they have booked the colour with Nissan Motors and shall be available with them within a week's time. Since I transferred large amount, I have to do lot of follow up for getting my money back and I told them that the day they will receive the vehicle, I will transfer the funds to them again online. They were insisting again and again to raise invoice in the month of Aug-12, but I told them since they do not have vehicle with them how can they raise the invoice.
Now after waiting for around 15 days, I received a call from them that they have received the vehicle, but unfortunately they backed out from the rates they offered to me giving reasons that certain schemes have been withdrawn by Nissan. How can these dealers make fool to the customers to achieve their sales targets - on the first instance if the dealer was not having stock - why he committed to me to give delivery and accepted full money. Also due to this I could not get the vehicle from other dealer. In case it was a genuine issue, then he should honour the commitment and give me the vehicle on the agreed rates since the delay was because of them.
Anyway now I am happy that I have not purchased Nissan Vehicle since if the customers are being made cheated like this - what these dealers will do in future at the time of servicing / repairing of vehicle. Now I have decided never to buy a Nissan Vehicle and shall advice accordingly to my friends about my experience with Nissan.
Yogesh Bahl

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