Mercedes-Benz has received the highest rank in the J.D. Power 2015 India Customer Service Index Study Luxury. The study determined that Mercedes-Benz garnered 842 points and was higher than the average of 836 points across all Luxury Brands. The study surveys Luxury vehicle owners that visit the authorized service centers for maintenance and repair work. Mercedes-Benz India has taken the highest rank for the second year on the trot.
Mr. Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Mercedes-Benz is driven by the philosophy of providing the best experience to our customers and the findings of the J.D. Power 2015 CSI Study is a positive affirmation of the effort that all our dealer partners are putting into maintaining the highest level ofexcellence. We at Mercedes-Benz aim to provide mobility solutions for our customers, a smooth and hassle free service experience is intrinsic to this endeavor. It is indeed very encouraging for us at Mercedes-Benz and our dealer partners to have come out on top for the second year in a row. We are happy to be recognized for the commitment and dedication towards customer delight.”
The study measures overall satisfaction in five factors (listed in order of importance): service quality (43%); vehicle pick-up (17%); service advisor (14%); service facility (14%); and service initiation (11%). The study found that Mercedes-Benz has performed particularly well across all these five factors.
