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Kia introduces two new aftersales service packages

Kia introduces two new aftersales service packages
Jay Shah Jay Shah Thursday 12 November 2020, 21:32 PM

Kia has introduced two new contactless and paperless service programs for their customers in this Diwali festive season. The aftersales services include ‘My Convenience’ and ‘Advanced Pick and Drop’ schemes aiming at a complete contactless and paperless aftersales process for its patrons.

The ‘Advanced Pick and Drop’ plan as the name goes offers a pick-up and drop service of Kia vehicles for service and maintenance from the customer’s residential / office premises. The drivers attending the location carry company ID and visiting card and are equipped with protection kit and seat covers. Customers can live track their vehicle from mobile phone and also receive stage-wise SMS alerts for the service availed.

‘My Convenience’ is aimed towards providing personalised service packages to the existing customers. This can be availed in two forms – Pre-Paid Maintenance (PPM) and Care Pack. The former gives coverage of genuine spare parts, wheel alignment, balancing and tyre rotation including labour services. It can be availed in packages ranging from two years / 20,000kms to five years / 50,000kms. The prices differ depending upon the years and mileage coverage of the car. The ‘Care Pack’ service offers car care and beautification services which are further divided into Preventive Care, Fresh Care, AC Care and Hygiene Care. The facilities under these heads include underbody coating, rodent repellent, interior enrichment, exterior enrichment, Ac evaporator cleaning, Ac disinfectant, fumigation and carbon air filter.

Commenting on the latest aftersales initiatives, Mr Tae-Jin Park, Executive Director and Chief Sales Officer said, “In this unprecedented time, customer safety is an utmost priority and we are proud to be the first OEM in India to introduce a complete contactless, paperless aftersales process. This Diwali, given our customer-centricity, we wanted to gift our customers a contactless, safe aftersales experience while addressing the current market gap. The newly launched ‘My Convenience’ initiative is a testament to this fact, which not only offers quality service but also a personalized vehicle maintenance program to our patrons. With these initiatives, we reaffirm our commitment to offering the best products and services to our discerning Indian customers.”

Customers willing to opt for the service offers can opt both at the time of sales and service. Existing customers can avail the program benefits anytime before the completion of 1 year / 10,000kms. Other complimentary services covered under the umbrella include alloy / wheel care service and an additional 10 percent discount for other care care services.


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