The fourth edition of the Audi Twin Cup saw participation from 279 dealer technicians and service advisors from across Audi dealerships in India. Six technical and six service teams from 93 participating teams made it to the exciting finals held over two days and competed for the championship title. The team from Audi Ludhiana took top spot in the Technology category and Audi Hyderabad topped in the Service category. Mr. Joe King, Head, Audi India, handed over the Audi Twin Cup trophy for Service to the team from Audi Hyderabad, while Mr. Alexis Joseph, Head – After Sales, Audi India, handed over the trophy to Audi Ludhiana for Technology.
“Personalised service and customised solutions are at the core of our after sales strategy. We believe in giving our customers a distinct luxury experience both pre-sale and post sale. The Audi Twin Cup, in its fourth year in India, truly reflects the commitment of our Audi partners towards excellence and maximizing efficiency in order to achieve customer delight. This competition is an impressive display of the customer-centric approach of our dealerships and their constant endeavor to enhance service to our customers. We have already achieved a significant increase in customer satisfaction with service – and we want to become even better. This is what we call Audi Top Service,” said Mr. Joe King, Head, Audi India.
In the Audi Twin Cup, technicians and service advisors compete in the areas of diagnostics and repair, as well as in personal customer support. Highly efficient Audi models played a prominent role in the theoretical and practical tasks for this year’s competition. In addition to specialist competence, close and efficient cooperation between service advisors and service technicians is the primary determining factor in achieving top performance in the realistic work situations.
The team from Audi Hyderabad demonstrated exemplary skills in the Service category, while Audi Ludhiana exhibited technical precision in the Technology category and emerged as winners in the closely contested India finals. Audi Bengaluru finished in second place in both categories of Technology and Service.
The winning teams will go on to represent India at the World Finals in Europe in the third quarter of 2015, competing with around 80 teams from 40 countries. The Audi Twin Cup 2014 worldwide finals drew 75 teams with 219 service employees from international Audi dealerships. The preceding national competitions involved around 2,600 teams with about 7,800 participants.
This Audi National Twin Cup was witnessed by three AUDI AG officials - Uwe Friese, After Sales Manager, South East Asia, India, Markus Eisenrieder and Klaus Schmidt from Service Marketing / Events / Communication at AUDI AG. They were impressed with the quality and standard of the event which set new benchmarks.
“I am delighted with the quality of technical knowledge demonstrated by the technology and service teams. They excelled and delivered on a framework moderated by AUDI AG, which speaks volumes about their capabilities and validates that Audi service is at par with other markets internationally. This exceptional performance in such a challenging environment is truly commendable,” added Mr. King.
The Audi Twin Cup is held every year worldwide since 1996 and sees participation from all members of the Audi dealer network.
