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Do noy buy Maruti Ciaz

By Viral A Deliwala on 02 March 2016

Car's Age: 3-6 months


Overall Rating 1
Exterior 3
Interior 3
Ride Quality 1
Maintenance 5000/ month
Mileage (city) 19 KMPL
Mileage (highway) 22 KMPL

Detailed Maruti Suzuki Ciaz Review

What's Good?

Nothing is goods as company do not care for the buyer and do not reply for the complaint made on toll free no for almost 40 days.

What can improve?

I bought Maruti Suzuki Ciaz ZDI version on 22/10/2015 from Nanada Automobiles Ahmedabad after one month I send my car for first free service at that time I found that nothing was done except washing of the car, In service booklet authorized service center they just tear service center copy and did not mention any thing in customer service booklet and kept blank no sign stamp done by the service center so I do not have any record of service record. For this I made complaint to company and company service advisor Mr.Jainal over a phone and he assured that this kind of the problem will not arise next time. For this I lodge complaint on 6/1/2016 on Toll Free No of Maruti Suzuki but no one took pain to contact me. Mean while my new car which was just 3-4 month old got (@2700 K.M) problem with break paddle it started giving noise so I tried to contact Mr.Jainal and he told me that you bring your vehicle to service center but I told him that I want to make complaint to your regional manager at that time on 15/2/2016 I had to take lot of efforts to find our their Regional Manager Mobile no and I called Ahmedabad Regional Manager and he called Mr. Jainal on conference call and I was been informed that concern service engineer Mr. Bhargav is in meeting at Delhi so once he comes back my problem will get solve about service and break paddle. Today after informing Mr. Bhargav I went to service center and took test drive with workshop manager and Maruti Suzuki service engineer and they also endorsed that break paddle is giving noise and they tried to solve it but it was not solved and they told that it is due to break booster so they told me that it will be get changed under warranty. It shows that there is not quality check at Maruti Suzuki manufacturing facility for new vehicle as it started giving problem with in 4 months @ 2700 KM of running the new vehicle. When I called their Ahmedabad Regional Manager for the same which I was been told by their service engineer Mr. Bhargav about the problem and solution, I was been told by their Regional Manager that it will be done under warranty so I told him that do you think that when customer pay you good amount for vehicle and if vehicle gives this kind of the problem is accepted for new vehicle. He told that it is mechanical problem and it can happen to any part of vehicle and no company gives replacement of the vehicle only can be changed under warranty. So I STRONGLY SUGGEST DO BOT BUY MARUTI CIAZ CAR

Exteriors (3/5)


Interiors (3/5)


Ride Quality (1/5)


Overall Comments


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