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Great car with bad after sales service

By Aravintha Kumar on 27 December 2016

Car's Age: 1-3 years

Summary

Overall Rating 4
Exterior 4
Interior 4
Ride Quality 4
Maintenance 0/ month
Mileage (city) 18 KMPL
Mileage (highway) 22 KMPL

Detailed Hyundai Elite i20 Review

What's Good?

1)excellent car from hyundai and a great performer. 2)great highway ride 3)great quality plastics 4)good mileage 5)easy to drive 6)good 16" diamond cut alloy 7)great overall features

What can improve?

1) very poor service from hyundai 2) no response from customer care team for the complaints(even after 6 months) 3) no resale value in india, 4) poor customer support 5) worst service engineers(in my area) 6) poor after sales service. 7) most service persons are not trained.

Exteriors (4/5)

4

Interiors (4/5)

4

Ride Quality (4/5)

4

Overall Comments

Great looking car

Good quality plastics

Great highway ride but poor steering feedback after the 80kmph mark

I use to change cars every 2 years. I nearly changed 7 cars in last 10 years. SANTRO xing - 2007 i10 - 2009 SUZUKI Swift - 2011 FLUIDIC Verna - 2011 SUZUKI Wagon r -2014 ELITE i20 - 2014 When i went to hyundai showroom for exchanging my elite with creta, no one respond to me when i went in, i go and asked for the details of creta the sales rep laughed at me and said you are coming here often (he thinks am not capable of buying a car), then he just gave me the quotation and not even told anything about the car's spec and not even told about the offers that hyundai provide for exchange, and he dont even offer me a testdrive. last time i went to service that time the mixed the normal servo oil with the shell synthetic oil that i bought(50-50 ratio), and the gear shift became harder after the service, when i asked them they said that they will recover the problem but till now no steps have taken(nearly 4 months passed) i complained about this to hyundai customer care, and i got a call from hyundai saying that steps will be taken in next 24 hours, after that no calls from hyundai. i nearly sent 10-15 mails to hyundai cus ser and to the service manager of the showroom but no response. before 3 months when i went to that showroom to book i20 active for my friend, the sales person told there is no testdrive car, then after 15 minutes he offer a testdrive for another customer in the testdrive car parked in front of the showroom. my hyundai car exchange rate has been valuated only 50% cost of the new car(from ex-showroom rate) but my maruti cars i have exchanged it for nearly 75% cost of the new car(on road rate) and the customer support from maruti cus care center is good when compared to hyundai.

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