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faulty engine

By Vivek Gupta on 22 November 2014

Car's Age: 0-3 months


Overall Rating 1/5
Exterior 5/5
Interior 5/5
Ride Quality 5/5
Maintenance 5000/ month
Mileage (city) 6 KMPL
Mileage (highway) 10 KMPL

Detailed Honda City ZX Review

What's Good?


What can improve?

their responsiveness

Exteriors (5/5)


Interiors (5/5)


Ride Quality (5/5)


Other Comments

Dear sir/s, This is pertaining the below attached mail which is self explanatory . we wish to inform you that we had the standard diplomatic answer from Mr.Parampreet Singh,Customer Relationship Management,Honda Cars India Ltd., Greater Noida ,We are understanding the details of the matter from our dealership. We request you to kindly bear with us till then. In the meanwhile,we are advising our dealership to get in touch with you. For any further concern/query you may please write back to us or let our Honda One 2 One representative hear from you at 1800-113-121 or 011-39898918. we received this reply via mail only on 19.11.2014 the vehicle has been handed over to your dealer Ms/. Metro Honda on 20.11.2014 @ 11:20 am and we have received a stand by vehicle too, but we do not see any hope of the rectification of the rattle sound from the engine, this we are sure because of our numerous talks with the service head at Metro Honda, Bowenpally highway. we have had ample talks and the only hope is wait and watch everyday. we humbly and finally request your good selves to please replace the vehicle or refund the entire amount . awaiting your quick reply, please understand that we have been talking to your dealership since we have bought the vehicle , morsoever at the dealership we have requested several times to please connect us to mr.nihar modi or the appropriate authority at honda , noida or chennai , but in vain we lastly request you to resolve the matter within two days for a happy relationship regards vivek gupta vivek industries hand phone : 08106061616 From: vivaan packing solutions Sent: Tuesday, 18 November 2014 15:55 To:;;;;;;;; Subject: HONDA CITY 1.5 VX CVT (P) faulty engine - request for help Dear Sir/s, Namaskar. This letter pertains to the following details :- Authorised Dealer - Metro Honda, Bowenpally, Secbad. Invoice Number - 14 dtd 21-10-2014 Name of the Customer - Vivek Industries Model - CITY 1.5 VX CVT (P) Variant - AAGFV9103K Color - Taffeta White Engine # - L15Z11801499 Chassis # - MAKGM665JE4000299 On the auspicious day of Dhanteras, we purchased the above Vehicle from your Dealership, Metro Honda at Bowenpally. After going through all the options available in the Market we froze on a HONDA vehicle keeping in mind the Superior Quality of Vehicle and World Class Customer Care. Barely, 2 days into our purchase a rattle sound started emanating from the Engine. On going to the Authorised Workshop we were told to leave the car and the problem would be looked into. This was on a Tuesday 04.11.2014 and we were told to collect the car the next day. One day turned to be 5 days and we were handed over the vehicle on Saturday 08.11.2014 with the problem still persisting. Unable to diagnose the problem, we were told that Senior Mechanic from Chennai was being called. Its been almost 10 days hence and to date I am having to drive the vehicle with this problem as I do not have a spare car and my work will suffer immensely. What has irked me most is the indifferent attitude of the staff at your Service Centre and Dealership. Once the sale is completed, there has been total lack of support from their end. We would request you to look into this matter with utmost urgency as we really believe and trust "HONDA" failing which we would have to take an alternative course of action. Regards, Vivek Gupta. Vivek Industries. 08106061616

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