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Horrible spare parts management and customer relation team

By Supratip Ghosh on 25 November 2015

Car's Age: 0-3 months

Summary

Overall Rating 3
Exterior 5
Interior 4
Ride Quality 3
Maintenance 500/ month
Mileage (city) 13 KMPL
Mileage (highway) 15 KMPL

Detailed Ford Aspire Review

What's Good?

Look, comfort, style

What can improve?

Mileage, customer relation and spare parts management

Exteriors (5/5)

5

Interiors (4/5)

4

Ride Quality (3/5)

3

Overall Comments

Excellent

Good

Good

I got an accident on 1st of November evening and immediately took it to workshop ( Kaikan Ford) on very next day morning. From the workshop they said as the car is new so they don't have all the spare parts so it will take 3 days to get them. When till 12th the spare parts didn't arrive I had lodged a complaint to Ford India. Ford India's Customer relation person Husna Banu took my case and promised to update me from time to time which she never did. Just when dealership on 17th afternoon received the spare parts then she called to say it will reach in the evening where as matter of fact the parts actually reached workshop. Then on 18th I received the car and the workshop guys honestly told me that one part is still missing and they have fixed the accident affected part till the time the part arrive so that I can use the car till that time. After that Husna Banu called next day that if I am happy with the dealer's repair work, without knowing that still they are waiting for a part from Ford India. When I told her that she promised to look after the matter and again vanished. Till date no reply for my mails not even a call to update me when the part will arrive, if I call they say trying their best without giving a concrete answer. It's 25 days since I took the car to Ford workshop. Please think twice before purchasing a Ford Product. Very sorry to say that too much incompetent people they have employed.

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