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Fiat Avventura User Reviews - 206446

Car is good but not easy to maintain due to bad service

By Lydie Vranken on January 28, 2016

Car's Age: 6-12 months

Summary

Overall Rating 4/5
Exterior 4/5
Interior 4/5
Ride Quality 4/5
Maintenance 1000/ month
Mileage (city) 16 KMPL
Mileage (highway) 19 KMPL

Detailed Fiat Avventura Review

What's Good?

The style, performance, ground clearance, fuel consumption, cabin space ,booth space

What can improve?

The fuel consumption not as good as advertised but not bad. The main thing is the service which is integral to the value of the car. It took Ramkaye service Chennai two months before they obtained a mudflap spare for the car. The staff lied at first and then refused to answer the phone...last week we discovered that the bodyshop manager had not even ordered the spare. Bluetooth and ma which come factory installed with the higher model does not work...the voice recognition dos not recognise any local names and one out of ten English ones. We lodged this complaint a few weeks after receiving the car in 22/1/2015 and till date this has not been resolved. The service staff sat one afternoon in a parked car yelling at the moicrophone to no avail and the regional service manager sent an email with copy/pasted pages from the manual and a promise of a phonecall of the service station which I am still waiting for. Service is as much part of the value of the car as any accessories and will never improve if it is not made an item in the reviews.

Exteriors (4/5)

stylish

Interiors (4/5)

comfortable

Ride Quality (4/5)

good ground clearance

Other Comments

Due to abysmal state of the service, I will never buy a Fiat again

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