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Untrustworthy electronics and apparently it is normal

By Adhish Patil on 09 May 2016

Car's Age: 1-3 years

Summary

Overall Rating 1/5
Exterior 4/5
Interior 4/5
Ride Quality 3/5
Maintenance 8000/ month
Mileage (city) 13 KMPL
Mileage (highway) 14 KMPL

Detailed BMW 3 Series Review

What's Good?

If you strip out all the electronics from the car, then car is fantastic. But CBS (condition based servicing) system of the car really sucks. And car electronics are full of faulty parts.

What can improve?

They really need to fix electronic problems or else this is highly unreliable car! Car's exchange radio (part which controls multimedia) broke in just 2 years. And apparently warranty for such parts is just 2 years. It costed 88,000 for replacement. And CBS system of car gives servicing overdue for every 6,500 kms (for 7 straight times in my case). Moreover, BMW customer care is too sluggish to react to such problems. They still have no clue what's wrong in the car (even after keeping my car in the Mumbai workshop for 3 weeks). Really thinking of putting consumer complaint on them. Have Merc E class too, and Merc E-class's servicing interval is 15,000 kms without any problems (it's already run for 1 lac kms and no problems!).

Exteriors (4/5)

Good

Interiors (4/5)

Good

Ride Quality (3/5)

Average

Other Comments

Please go for Mercedes C class if you want 3 series comparable. Much more reliable car in terms of electronics and better ride quality. I guess Mercedes production facilities in India are far more reliable than BMW's indian manufacturing facilities. So many complaints regarding my car! (list never ends!)

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