Cars Q&A

Kabir, its really bad that you have gone through such a traumatic experience with a co like Skoda. They actually have bad reputation of Customer care and I think you should pull them up in the Consumer Cell. These guys think that by selling these kind of beasts they have finished there job, there actual job starts once the vehicle is with you. I was also owner of Skoda but just due to this I sell off my car, they treat customers as if we are beggars and they are the God.....

SHAME ON YOU Skoda Auto India Ltd.....

Look how your customers are being treated in Metros, JUST IMAGINEEEEEEEEEE the situation of non-metros where you have your showrooms.

hi.i live in mumbai.actually ur problem had been solved easily.if such a situation comes in a future just dont bother and sell that car.u should not remove ur faith from skoda but from their customers.i have one skoda with avery very very very very good condition.email-handsome_meet17@yahoo.com.thank u.

sir,
you are fighting with Skoda or indian system,
Skoda is european brand but in india. Pls dont forget,
if you think these skoda india people are misbehaving, just longon to skoda web and contact them with your problem, soon they will get back to you with a latent solution, i am sure.

Don't take this easily Kabir. Go to the service center, ask them to give you the name of the owner as well as the regional manager for Skoda...do not leave until they've either given you those names, or a back up car to use until your car's AC is fixed. You did not spend your hard earned money to have these guys treat you like dirt...things like this do not happen in the US becuase customers do not take things easy. I had a disconnect with Honda when I bought my car and literally threw my car keys and asked them to keep it as I did not want it...they fixed my problem pretty quick! Play hard ball buddy - the customer is king, but only when you act like one!

Hi KABIR,

Its actually true the way these people handle there customers the parts are not available in most of the time in Delhi NCR which is supposed to be the capital and all brands are there , the cost of maintainence is higher than merc and bmw, it had to get the parts from other countries to get my vehicle repaired and after the courier cost the same part was cheaper than 6o% price aviailable in India, and its true the moment you visit there service centre within a week some other thing will stop malfunctioning,, i had to sell my car within the first year of purchase at a huge loss,best u can try is the consumer court if they can be of some help otherwise these people dont care.

the superb is a beauty to drive. the back seat ride is really comfy and the leg-room is awesome.
the down side is - company authorized work-shops are PATHETIC (negligent staff & non-availability of spares)
i would personally think twice before buying a skoda AGAIN !!!!
nitin is ABSOLUTELY correct in saying that skoda personal in india treat their customers like 'DIRT'. contact me for skoda czeck's customer care email ID.
i have stopped going to the authorized work-shops. have found a very good private garage in pune for the up-keep and maintenance of my 2004 2.8 V6 superb. have also found a source for MOST skoda spares in mumbai. if i can be of help to u call me @ 9860403072.

Check the resale of skoda cars. Pathetic. Why? because of this very experience of yours. If it is under warranty, just leave the car with them with a letter that the number of days spent in getting the car in proper working condition should added to your warranty, else they can keep their car. And send a copy of the letter to all concerned media cos. Let Skoda also learn that they cant play around with Indian users.

I feel very much sorry for Mr.Kabir after spedning more than 10-15 lacs, that too under warranty period this is happended, imagine if warranty period lapsed, what would have been the sitaution? Unimaginable, See in India every car manufacturer is like that, becos our legal system is like that, one can murder and get away with it, one can rape and get away with it,(punishment happens either the offender become old or after his death) but the same is not the case in western world or even in arabic countries, law is very harsh on the offenders. People go by brands and not on service or trustworth, Sell your car immediately even if you are loosing some money, buy a good product from either Maruti or Tata or Mahindra may be they does'nt have luxury cars or world class name but atleast you can drive & live with it without hassles.