Cars Q&A

hello
have a skoda octavia ,purchased in jan from jmd sanpada
barely crossed 3mths and the a/c packed up .yes its under warranty
as of 22nd april i have been suffering and driving in the middle of summer till date ie 3weeks
took my car to europa skoda there i founf the staff rude and arrogant and looke like they were doing me a grand favour by looking at my car .any ways i was told tht it would take 3-4 days so i referred the same problem to jmd andheriSAKI NAKA ,yes the new workshop.
the problem was a leakge from a pipe to the condensor or compressor and the pipe had to be changed
i was told the same thing it would take 3-4 days as the part is not available and will have to be ordered from aurangabad.....
then i am told that the part is not available in aurangabad and has to be ordered from chzech rep
i find this hard to stomach a REPUTED CO LIKE SKODA
TODAY ITS THE 10TH OF MAY AND MY PROBLEM HASNT BEEN SOLVED
AFTER CALLING UP SKODA CUSTOMER CARE I AM TOLD THAT THE PART HAS BEEN DESPATCHED AND WILL REACH IN 3 -4 DAYS MORE
THE POINT IS THAT WHY SHOULD A CUSTOMER SUCH AS MYSELF SUFFER .WHY SHOULD CO LIKE SKODA TREAT THEIR CUSTOMERS LIKE GARBAGE
AND THE BEST PART OF IT IS THEY GET AWAYWITH IT WHY
I HAVE LOST TOTAL FAITH IN SKODA AND DO NOT WANT TO KEEP THIS CAR ANY LONGER
CUSTOMER CARE Was just ads arrogant and rude , Mr srinivas
and another from bangalore a mr rahul
what can be done about this untoward incident
this kind of thing wouldnt dare happen in the uk or usa
where they have a sound legal system and they care about their customers unlike here in india where the customer care is really 'i dont give a damn ' about the customer
what legal action/ and compensation can one take/get

wheres the garauntee that my carwill not face any more problems ..

Eagerly await your reply