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Hi Shiva, need your advise. I have booked new Swift VXI last month in MUmbai.& paid full amount to Authorised dealer on 28th march. But still I have not recieved my car. The reason they are giving me is registration hasnt been done becouse of address proof. I have provided all related documents for registration (Notarised Rent Agreement, School leaving Certificate, Postpaid Bill, Original electricity Bill on Landlord name & PAN card).But every day dealer executive say in 2 days registration will be done and car will be delivered. But its already 15 days gone and nothing is happening. Can you guide me what can I do? & get solved my problems.
By Kapil 04 April 2010
Expert`s comment:

Best solution lies in getting contact number of the General Manager and Manageing Director of the dealership and call them.You will get the things done faster.

Answer by Shiva Shankar 04 April 2010

Hi, I know I might be asking too much but can you help me to get their contact Nos.

Dealer is Auto Vista - Bandra


Answer by Kapil 04 April 2010
Expert`s comment:

Please use the contact details below and ask the concerned executive to give contact number og their GM or MD. If they do not respond then contact 18001800180 they will help you out regarding the same.

Ph #: 022-67021111,, ,
Fax :26408824
Pin Code: 400050

Answer by Shiva Shankar 04 April 2010

Thanks a lot Shiva.

Answer by Kapil 04 April 2010

You should probably tell them you will have to go into a consumer rights forum, if and only if, all the documents you had submitted is what they had advised and said would be enough to get your car registered. You can also pursue them to pay interests for the money you have paid for all these 15 days and also compensate you for the number of times you had called them, the trips to the dealer plus the tension that had created coz of not delivering the vehicle as promised. IT would have upset you first trip planned, lost producitivity at work because of this tension. You can take them to the consumer forum for all this.


Answer by Satya 04 April 2010

Thanks a lot your ur advice. I am getting my car delievered by tomorrow.

Answer by Kapil 04 April 2010

Kapil, request the dealer to show you the car prior to registration and inspect it thoroughly ,as the car might have suffered transit damage and the dealer might have been pussy footing to buy time for repairs,

Answer by A Subodh Rai 04 April 2010
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